Open Book

Want to close more deals for a PLG company? Here are 7 things the internet won’t tell you and that I wish I had known when starting out.

What do cakes have to do with building products? Learn how to ship faster and less risky MVPs with the cake model of product development.

Slack was meant to herald in a new era. For many teams, it falls short. Here are the most common pitfalls teams run into, and some Slack tips to fix them.

Our fully-distributed team experimented with bringing our tried-and-true quarterly retreats to a new remote reality. Here’s what we learned.

Strategy is about choice – one good thing or another. The choice isn’t, “cake or a shit sandwich?” but “cake or ice cream?” Enter: even over statements.

We were hired to help a team stem a 30% attrition rate. Why were they leaving? Not enough transparency. Here’s why it mattered and how to get it right.

We had idea of what to make, but not enough customer understanding to start building, so we ran a UX research study. How we did it may help you too.

Without happy hours, break-room chit-chat or post-meeting small talk, building strong team relationships requires some new habits – and new tools!

How do you trust an employee you’ve never met? Here’s our 6 step process for reducing hiring risk, countering bias, finding culture fit and testing skills.

Learn how we manage conflict as a remote and globally distributed company. See our full set of principles and suggested process.

Delivering updates is an essential part of work. Here are our principles for giving and engaging with team updates.

Recorded communication doesn’t need to be written. Try using a variety of tools to document our process and discussions.