We bill on a monthly cycle. The first invoice is sent immediately after upgrading to a Pro or Enterprise account. Any adjustments during the first month are reflected on the following month’s invoice.
Active Usage
We only invoice you for the number of active users in your Organization. Users who haven’t logged in for 30 days will automatically be marked inactive and will not count toward your bill. Organization Billing Leaders can proactively mark users as inactive at any time and the time spent inactive will be prorated on the next invoice. Inactive users revert to active only when they sign in.
Pricing should be transparent and easy to understand. If you have any questions, please reach out tolove@parabol.co.
