We bill on a monthly cycle. The first invoice will be sent immediately after upgrading to a Pro account. Any adjustments during the first month will be reflected on the following invoice.
We only invoice you for the number of Active users in your Organization within each 30-day period. Users who haven’t accessed a signed-in view (e.g. Meeting, Dashboard, etc.) for more than 30 days will automatically be marked Inactive and not counted toward your bill. Organization Billing Leaders can also proactively mark users as Inactive at any time. These users revert to Active only if they sign in again.
We also prorate a user’s subscription fee to the nearest week of activity. So, if a user was only active in the week before the billing period ended, we’ll charge 1/4th of the subscription rate.
Pricing should be transparent and easy to understand. If you have any questions, please reach out to firstname.lastname@example.org.