#462 – User Feedback Retro – Cycle 10

Every cycle, we pause for a User Feedback Retro. It’s our chance to listen closely to what customers are experiencing, weigh their needs against our roadmap, and decide if and where to adjust course. The goal isn’t to chase every request, it’s to find the balance: responding to what’s pressing today while staying committed to Parabol’s bigger vision for tomorrow.

Here are the top 3 items that surfaced in Cycle 10:

The CSV export feature for retrospectives is one way managers and teams capture outcomes and update backlogs outside of Parabol. With the release of Pages meeting summaries are now saved as a page, but the option for exporting as a CSV was removed. We quickly learned that users still want the CSV export option.

Action: Reinstate and enhance CSV exports for meeting summaries so teams can easily share insights and keep work moving forward.

Enterprise users reported issues with expired or invalid invite links. Even small breakdowns here disrupt team adoption.

Action: Review the invitation workflow, clarify instructions around expiry, and explore technical fixes such as auto-adding users who sign up after receiving an invite.

Customers are asking for MFA/2FA across all tiers and clearer user deletion notifications. The lack of these features risks compliance and customer confidence.

Action: Explore adding MFA for all plans and improve deletion/removal notifications to strengthen security posture.

We’ve been closely watching our web traffic as AI continues to disrupt traditional SEO. The good news is, even with lower web traffic than this time last year, we continue to see growth in new sign-ups.

…held our T2 retro in preparation for T3 strategy planning.

…started a 2-week cool down from Cycle 10, giving our Product team time for exploration, bug fixes, prototyping, planning, and recharging.

…govern our T3 strategy and Cycle 11 bets.